F A Q ' s 

Frequently asked questions

Orders

- Due to our software we are unable to make adjustments to your order after your purchase has been finalized - Oneiro is not responsible for any lost or stolen shipments. While we will try our best to help customers find their lost items, USPS is responsible for USPS shipments.



Returns & Exchanges

- Items purchased from Oneiro Apparel may be returned for store credit within 15 days of purchase. All items must have their original tags attached and be unworn and unwashed. - You will be responsible for paying any postage on returns or exchanges. - Any exchanges must be for products of equal or lesser value. If requested items are of lesser value than the original product(s) being exchanged, you will be issued a store credit. - Returns take about 2-3 weeks to be processed *If a product is individually marked as final sale, that voids the standard return policy.



Customs & Import Charges

- Any customs or import duties vary country to country, but you are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.



Discount Codes

- All discount codes must be applied at check out - Only one discount code may be applied per purchase



 C O N T A C T 

Have Other Questions?

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Here are some ways to reach us:

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Email

info@onerioapparel.com

Monday - Friday

9:00am - 5:00pm

  • Oneiro

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